Refund Policy

Last updated: January 2026

Deposits

All deposits are non-refundable. Deposits secure your event date and cover initial planning costs including custom template design.

Cancellations

Cancellations made more than 30 days before the event date: deposit forfeited, remaining balance not charged. Cancellations within 30 days: 50% of total package price is due. Cancellations within 7 days: full balance is due.

Rescheduling

We will accommodate one free rescheduling request made at least 14 days before the event, subject to availability. Additional rescheduling requests may incur a fee.

Equipment Failure

In the rare event of equipment failure that prevents us from providing services, we will provide a full refund of all payments received. We carry backup equipment to all events to minimize this risk.

Questions

Contact us at photobooth@vashorelineevents.com or call 757-270-8887.